Procedure to follow for the Return
Pursuant to art. 64 of Legislative Decree 206/2005, the buyer has the right to withdraw from the sales contract without any penalty and without specifying the reason within 14 days of receiving the products. The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers defined by the Civil Code as natural persons who act for purposes unrelated to any business or professional activity carried out (art. 1469bis). Therefore, companies and retailers who have made purchases with a VAT number cannot assert the right of withdrawal.
The procedure to follow is as follows:
1) Notify us, no later than 14 days from delivery of the goods, of your wish to withdraw from the purchase by calling our Customer Service on 011.4547564 or by sending an email to email@example.com
In the communication you must indicate your name and surname and the date of purchase and the item codes to be returned . In case of partial withdrawal, you must indicate the code of the product(s) on which you wish to exercise the right of withdrawal. Also specify if you want to exchange the product, even with one of a different value, credit back the money, exclusively with traceable methods or a voucher.
The refund concerns the price of the product (shipping costs are not refundable) and will be made within 5 days. from receipt of the returned goods, subject to verification of integrity.
2) Within the same period you must arrange for the return of the goods reinserted in their original packaging, complete with all their parts and carefully packaged. The products must be returned intact, NOT USED AND NOT WORN . Footwear with film under the sole will not be accepted if the film has been removed. Bridal shoes cannot be refunded, we only accept size changes if the item is returned in perfect condition. Put all the documents received in the package. The transport costs for returns remain the responsibility of the buyer.
Shipping can take place via a trusted courier or to any Poste Italiane office by registered mail or ordinary parcel, it must NEVER be sent by normal or priority mail (which do not provide for the issue of a receipt). The receipt must be kept until the refund or exchange is received. The costs of the return and any exchange are charged to the customer and vary according to the rates applied by the appointed couriers or by Poste Italiane.
We recommend insuring the shipment against theft and transport damage . If the returned product has not been insured, in the event of damage or loss during transport, we reserve the right to charge for any damage suffered withholding them from the sums to be reimbursed.
The package must be sent to the following address:
MICHI SRL (shoe shop) Via Giuseppe Garibaldi 31 - 10122 TURIN
Upon receipt of the goods, we will refund the cost of the goods shipped or exchange the product, according to the customer's requests. For purchases made by choosing the credit card/paypal as payment method, the refund will be made through a reversal on the card itself of the transaction made. For purchases made with all other payment methods, the refund will be made by bank transfer, therefore in this case please indicate your bank details.
Damaged, defective or non-compliant items as ordered.
A defective or non-compliant item must be returned complete, intact, in its original packaging (on which the sales code is indicated) within 10 days from the delivery date . The package must be prepared by inserting the appropriate copy of the shipping note inside, specifying whether you want an exchange or a refund. If the defect or non-compliance is confirmed, the costs incurred for the return shipment will also be reimbursed. The return can be made via a trusted courier or at any Poste Italiane office by registered mail or ordinary parcel, it must NEVER be sent by normal or priority mail (which do not provide for the issue of a receipt). The receipt must be kept until the refund or exchange is received.
No return will be accepted unless previously authorized by MICHI SRL.